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TERMS AND CONDITIONS OF BOOKING – LONGSHORE, VICARAGE MEADOW, FOWEY, CORNWALL PL23 1DZ

Please read these terms and conditions before booking your holiday. If you have any questions about them please do not hesitate to contact us before booking.

General

This is a legally binding contract between the property owner of Longshore and the holidaymaker (referred to as” Holidaymaker”, “Guest” or “Occupier”. The property owner is also referred to as "we" and "us" or “Owner”

1. The Holidaymaker/Occupier/Guest is the person named on the booking form, and he/she is responsible for the obligations and conditions of hire. The Holidaymaker shall not pass the booking to another party and shall be in residence at the property during the whole of the letting period. The Occupier/Guest must notify The Owner of any changes to the number of people or pets staying at the property in writing before the booking starts

2. The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as the “Occupier/Guest” or "you".

3. The property referred to being Longshore, Vicarage Meadow, FOWEY, CORNWALL, PL23 1DZ, United Kingdom.

BOOKINGS

4. Booking – A provisional booking can be made by using the online booking procedure via our website (www.longshore-fowey.com), Independent Cottages or We-Accept-Pets, or by emailing heatherdarvill@shakertreedesigns.com. Or please feel free to call me on 07789 501747. Prices are as on individual websites or on our website www.longshore-fowey.com. We reserve the right to refuse any booking without explanation. Calls to the above may be recorded for training and monitoring purposes.

5. Payment – Payment is required on booking. For some dates a booking deposit of 25% of the is acceptable, providing it is within 48 hours of making your provisional booking and can be paid by Credit Card via our STRIPE account or PAYPAL, or via bank transfer. An online payment link is sent following a booking request. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

6. The booking is only confirmed after the deposit is received by the Owner and a Booking Confirmation email is sent to the Guest. The Owner will contact you by email unless you advise that you would prefer to be contacted by post. You should read the confirmation details carefully and contact the Owner immediately if anything is incorrect.

7. The balance of the rent (including Housekeeping and pet fee if applicable) plus the stated Breakages Deposit/Good Housekeeping Deposit is payable 8 weeks before the start of your holiday. For bookings made less than 10 weeks before the start of your holiday, the total is payable at the time of booking and for some specific dates.

8. If the balance of the rent is not paid by the due date, the Owner shall be entitled to cancel the reservation and the Occupier/Guest will forfeit the deposit. We may attempt to re-let the property, but should it remain empty the Occupier/Guest will also be liable for the remaining balance. Rental prices may increase or decrease over time but you will be charged the price quoted on the booking form at the time of booking.

9. The balance of the rental charge, along with the breakage deposit, is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

10. Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

11. Cancellation by the Holidaymaker Cancellation of the booking by the holidaymaker should be made in writing and emailed to heatherdarvill@shakertreedesigns.com or sent to 56 Tippendell Lane, St. Albans, Herts AL2 3HL.

12. Any cancellation must be made in writing. No refunds can be made for cancellations up to 8 weeks before arrival date. If your cancellation is more than 8 weeks before arrival, you are only liable to pay the deposit amount which is 25% of the value of the booking. We will do our best to re-let the property. If we are only able to re-let part of your cancelled stay or the cancelled dates are re-let at a lower price, then you will receive a part refund. The Owner reserves the right to refuse any booking or to cancel any bookings already made subject to refunding any sums you have already paid, except where otherwise stated above. The Occupier/Guest will have no further claim against the Owner. In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, it is essential you take out holiday cancellation insurance to cover this eventuality.

13. Cancellation by the Property Owner The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

14. Miscellaneous Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change, or need to be replaced. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

USE OF THE PROPERTY

15. The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

16. The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.

17. The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

18. The Owner reserves the right to terminate the Occupier/Guest’s stay if they or members of their party display unreasonable behaviour, cause nuisance to other parties or damage to the property, or if the number of persons occupying the property exceeds the maximum stated. The contract is personal to the Occupier/Guest. The property shall not be used for any commercial purposes. This booking is granted by the Owner to the Occupier/Guest for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the parties. The Occupier/Guest is granted the right to occupy the property for the holiday period specified but the Occupier/Guest has no right to remain in the accommodation after this time and shall not be entitled to any statutory security of tenure. In any of the circumstances in this clause no refunds will be made and you will have no further claim against the Owner.

19. The Occupier/Guest will usually have access to the property from 4pm on the arrival day

20. The Occupier/Guest must depart the property by 10am on the departure day. If you are late departing the property, you may be charged an additional fee, subject to the Housekeeper’s charge.

21. The Occupier/Guest must abide by the arrival and departure times provided by the Owner.

22. Stag or hen party groups and unaccompanied teenagers are not permitted at any of the properties. The minimum age of each guest must not be under 25. All guests will be asked to leave in this event.

23. All children staying at the property must be accompanied by their parents or legal guardians at all times

24. All properties are non-smoking, this includes vaping and all forms of cigarettes.

25. We reserve the right to make an additional charge of a minimum £35 per booking to cover increased electricity and water costs should it be found after end of stay meter readings, that an excessive amount has been used

26. Not all properties have letterboxes and we advise against arranging postal deliveries to the property. The Owner can take no responsibility for undelivered or damaged post.

27. Any electrical items brought into the property, such as charging devices, hair straighteners, kitchen equipment etc. must be in good working order and be safe to use.

28. UV CAR CHARGING: Charging of electric vehicles of any kind is strictly prohibited. PLEASE NOTE meters readings are taken by the Housekeeper before arrival and after each guest has departed, it will be apparent from those readings that an electric vehicle has been charged and a minimum charge of £55.00 will be deducted from the guest’s Breakages Deposit should this happen and will go directly for payment of the electric bill. Whilst we support and salute your commitment to the environment, the rental figure has been calculated to include the average electricity consumption for the number of occupants permitted. This does not include the additional incurred to charge an electric vehicle. As such, we do have to pass the increased electricity costs back to guests.

29. The above conditions must be adhered to at all times.

30. Number of Guests The maximum number of people entitled to stay at this property is 6 and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

31. Pets Up to 2 very well behaved Pets are allowed in the property subject to the property owner's agreement, but please note

32. Where pets are permitted you must notify the Owner at the time of booking by stating the breed of your dog on the booking form. The owner will accept up to 2 well behaved and well mannered dogs, pets have to be more than 10 months old at the time of the holiday and the owner will accept no dogs on the dangerous breed list or who are deemed to be aggressive. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place and guests will be asked to leave without notice.

33. Pets are charged at £30 per stay. The Occupier/Guest must ensure that all pets staying at the property are in good health and have been treated for worms and fleas within 2 weeks of arrival as failure to ensure this may incur additional costs. Dogs must be at least 10 months old and have up to date immunisations, proof of all this will be asked before dogs are accepted. Please bring your own pet bedding, towels for drying your pet, and anything you need to protect the cottage. Pets are not allowed on furniture or in bedrooms and must not be left unattended either inside or outside of the property, nor cause disturbance to neighbours. Pets should always be clean and dry before being brought into the property. The Occupier/Guest must clear up dog fouling and dispose of immediately and remove any trace of the pet’s occupation, both inside and outside of the property prior to departure. Failure to do so will incur charges from your housekeeping deposit. Pet friendly properties do not necessarily have enclosed gardens – please check the website for details. Gardens described as fully enclosed are not guaranteed to be dog proof, and dogs should not be left outside unattended. For customers with allergies, we cannot guarantee that the property owner does not have a dog or cat that sometimes occupies the property (even one that doesn’t allow pets as standard). We cannot accept responsibility for any suffering which may occur as a result of such animals having been present. Further, although the property is cleaned between lets and ‘deep cleaned’ at the beginning and end of the season, we cannot guarantee that properties will be completely free from pet hair. The owner cannot be held responsible for dogs off the lead. Dogs are only permitted on the ground floor of pet friendly properties.

34. Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

35. Arrival and Departure Time Every effort will be made to have the property available from 16:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

36. Liability The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

37. Children must be supervised at all times.

38. Cleaning - We would like to think the holidaymaker and party would treat the property as they would their own home and keep the property clean and tidy throughout their stay, at the end of the holiday the property must be left in a clean and tidy condition. A cleaning charge is charged which is a nominal amount we have to charge as housekeepers charge upwards of £270. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday. The Occupier/Guest must agree to take good care of the property and its contents and on departure leave it in a clean and tidy condition.

Breakages & Breakages Deposit/Security Bond - The Breakages Deposit/Security bond will be returned to the Occupier/Guest within two weeks after the end of the stay, provided that the property has been left in a satisfactory condition and that no other sums remain payable on your account. The sum is held to cover any losses, damage and additional cleaning charges that may arise if the property is left in an unsatisfactory condition however caused, but excluding reasonable wear and tear. If a call out is carried out and the fault is due to user error a charge may be made to cover the cost of the call out. The Occupier/Guest may not be charged for minor items but is responsible for all breakages and damages and we ask that you advise of breakages so we can replenish supplies. All damage, loss or breakage to the property or contents must be reported to the Owner as soon as possible. The Owner will repair the damage as soon as is practical. Lost property will be kept for two weeks and if unclaimed it will be donated to local charity shops. A minimum fee of £10 is payable and will be taken out of the Breakages Deposit/Good Housekeeping Deposit or over the telephone if the Breakages/Housekeeping deposit has been refunded to arrange postage and packing. We cannot accept any liability for items left at the property. This would not include small breakages like glasses or cups/mugs etc., but the Owner would like to know so that they can replace items for forthcoming guests.

39. The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

40. The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

41. What’s included: Electricity, gas and oil where supplied to the property, are included in the rent at a normal rate of useage. Central heating system is controlled remotely by a Google Nest and is on a timer, coming on and off at reasonable times of the day to keep guests comfortable. Please note, heating is not usually on during summer months unless exceptionally cold. The guest can boost the heating at any time by increasing the thermometer temperature, but must not change settings on the remote control. Guests can request changes to settings (within reason) on 07789 501747. If this is considered to be over and above a normal useage, a charge may be made and deducted from the Housekeeping deposit, but this would normally only be in exceptional circumstances. Fuel for fires and stoves is generally not provided

42. Bed linen and towels are provided at all properties for the number of people expected at the property but the Occupier/Guest should bring their own beach towels and specifically dog cleaning products and towels. Please note a travel cot is NOT provided, this and all baby bedding and linen should be brought by the Occupier/Guest. Where a property is listed as having an iPod dock, we cannot guarantee its compatibility with specific charger ports.

43. Wi-Fi and Phone Reception: Please note that we cannot guarantee the speed of the broadband at individual properties should it be provided, and you are liable for any additional costs incurred as a result of excessive usage. If a property description does not stipulate that Wi-Fi is included, then it is not. Internet and phone reception in rural areas can sometimes be poor and the connection provided should NOT be relied on for work use. The majority of connections are insufficient for games or film downloads. The Owner will attempt to help resolve technical questions to the best of our ability, but are unable to make any guarantee on the reliability of Wi-Fi connection during guest stays.

44. Allergies – the Owner provides good quality beds, pillows & linens, but we cannot guarantee these are allergy proof. If you have severe allergy reactions, please provide your own bed linen to put over the bed linen provided.

45. Cancellations – Any cancellation must be made in writing. No refunds can be made for cancellations up to 8 weeks before arrival date. If your cancellation is more than 8 weeks before arrival, you are only liable to pay the deposit amount which is 25% of the value of the booking. We will do our best to re-let the property. If we are only able to re-let part of your cancelled stay or the cancelled dates are re-let at a lower price, then you will receive a part refund. The Owner reserves the right to refuse any booking or to cancel any bookings already made subject to refunding any sums you have already paid, except where otherwise stated above. The Occupier/Guest will have no further claim against the Owner.

46. Holiday Insurance – it is essential that the Guest/Occupier takes out adequate independent holiday insurance as you are liable for the whole holiday cost if the booking period cannot be re-let, without exception.

47. Liability – the Owner shall not be liable to the Occupier/Guest or members of his party for any accident, loss, damage, injury, expenses, or inconvenience that may be incurred in connection with the rental howsoever suffered or incurred by the Occupier/Guest. We recommend that you insure for such loss.

48. Circumstances beyond the control of the Owner – Except where otherwise stated in these Conditions, neither the Owner shall be liable for any change or cancellation which is a result of unusual and unforeseeable circumstances beyond its control; for example fire, flood, exceptional weather conditions and epidemics.

49. Nothing in these Terms and Conditions purports to limit or exclude liability for personal injury or death as a result of the negligence of the Owner and sub-contractors. Your statutory rights are not affected.

50. Complaints – We hope your holiday runs smoothly but if you do have a complaint it is essential that you report it immediately or within 12 hours so the Owner can do their best to resolve it. We cannot accept claims for compensation lodged after this time as it is no longer possible to investigate the problem and take remedial action. Compensation will also not be given where the guest has denied the Owner the opportunity to try to put matters right during a stay. Some of the properties are in agricultural areas and holidaymakers need to accept that there will occasionally be sounds and smells associated with countryside living that cannot be avoided. In both town and countryside cottages you should expect some traffic noise and should check before booking if this is likely to be an issue for you. The Owner shall not be held liable for any sudden invasion of pests, building work noise or disruption coming from neighbouring properties or breakdown of appliances, although any breakdowns will be fixed as soon as reasonably possible. Under no circumstances will the Owner’s liability exceed the rental paid for the property.

51. Access to the property – The Occupier/Guest should permit the Owner access to the property at reasonable times for inspection or to carry out maintenance and repairs.

52. Descriptions – Whilst every effort is made to ensure the accuracy of the property details on the website, sometimes guests do not respect a property and if damage occurs, replacements have to be made quickly, which may differ slightly from photographs on the website. All statements are made in good faith and are for guidance only. Photos, maps and floor plans are for illustrative purposes only. The Owner cannot be held responsible for changes or mistakes.

53. The Law – Any disputes between you and the Owner will be governed by the exclusive law of the English courts.